Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account and register for our services
• Subscribe to a plan or make a payment
• Create stores, products, and landing pages
• Submit lead forms or contact information
• Contact our support team
• Participate in surveys or promotional activities

The types of information we collect include:

• Account Information: Name, email address, password, and profile information
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Store and Product Data: Store names, product information, images, descriptions, and pricing
• Lead Information: Customer names, email addresses, phone numbers, and other data submitted through lead forms
• Usage Data: How you interact with our platform, pages visited, features used, and timestamps
• Technical Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your subscriptions
• Send you transactional emails, service updates, and support communications
• Personalize your experience and provide customer support
• Monitor and analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service
• Send marketing communications (with your consent, which you can opt out of at any time)

3. Information Disclosure

We may disclose your information to:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing (Stripe), cloud hosting (Supabase), email delivery, and analytics
• Business Partners: Integrated services you choose to connect, such as Telegram, TikTok Pixel, and Google Sheets
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction

We do not sell your personal information to third parties.

4. Method of Disclosure

Information is disclosed through secure, encrypted channels:

• API Integrations: Data shared with integrated services (Telegram, TikTok, Google Sheets) is transmitted via encrypted API calls
• Payment Processing: Payment information is securely transmitted to Stripe using industry-standard encryption (TLS/SSL)
• Cloud Storage: Data is stored in secure, encrypted databases hosted by Supabase
• Email Communications: Transactional and support emails are sent through secure email service providers

5. Security Practices

We implement industry-standard security measures to protect your information:

• Encryption: All data in transit is encrypted using TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption
• Authentication: Secure password hashing and multi-factor authentication options
• Access Controls: Role-based access controls and regular security audits
• Secure Infrastructure: Hosted on secure cloud infrastructure with regular security updates and monitoring
• Payment Security: We never store full credit card details. All payments are processed securely through Stripe, which is PCI DSS compliant
• Regular Backups: Regular automated backups to prevent data loss
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

6. Your Rights

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications
• Export your data in a portable format
• Object to certain processing activities

To exercise these rights, please contact us at support@gdm-iq.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookies through your browser settings.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account cancellation, we retain data for 30 days before permanent deletion, unless legal obligations require longer retention.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.