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TermsPrivacyAccount deletion
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Delete your account

You can delete your GDM or Tajer account, and the data that belongs to it, at any time. Here is how to do it, what gets removed, and how long it takes.

Last updated:

The short version

A quick summary. The full text below is what applies.

  • Fastest: delete it yourself from the app's account settings. It starts immediately.
  • Can't sign in? Email us from your account email and we will do it for you.
  • Your stores, products, orders, and profile are deleted. Some records may be kept where the law requires it.
  • Deletion is permanent and cannot be undone.

1Delete from the app

  • Sign in to the mobile app.
  • Open your account settings and tap "Delete account".
  • Type your account email to confirm. Deletion starts straight away.

This works for every account type: merchant, supplier, manager, admin, and limited-access team members.

2Request deletion by email

If you cannot sign in, email support@gdm-iq.com from the address on your account with the subject "Delete my account". We may ask you to confirm that the account is yours, so no one else can delete it.

3What we delete

  • Your login and profile.
  • Stores, landing pages, products, domains, and saved order form entries.
  • Merchant orders, order items, wallet records, and withdrawal requests.
  • Supplier profiles, product links, and payout records.
  • Team memberships and accounting records owned by your account.

4What we may keep

We may keep a limited set of records when we have to, for example for tax and accounting, fraud prevention, security, resolving disputes, or meeting other legal obligations. We keep these only as long as needed, then delete them.

Deletion is permanent. Download anything you want to keep, such as order exports, before you delete your account.

5How long it takes

Deletion from the app starts immediately. Email requests are completed within 30 days after we confirm the account is yours, and usually much sooner. Copies in our backups are removed as those backups expire.

6If you ordered from a store

Shoppers do not have a GDM account. To remove your order details, contact the store you ordered from. If you cannot reach them, email support@gdm-iq.com with the store name and the phone number you used, and we will help.

Questions about this page?

Write to us and a real person will answer, usually within 2 business days.

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